Home Network WiFi Coverage
WiFi Coverage is affected by many factors in and around your property as well as the devices you are using, such as phones and laptops. Here are a few key factors that may help you to get the best from your wireless network.
Please contact us if you’d like advice or help improving or extending the WiFi coverage within your property.
If you extend your home network either independently or following our recommendation, even if we have provided or installed equipment, SWS Broadband provide limited home network support only. We will work with you to provide home network troubleshooting free of charge via email or over the phone. If we are unable to resolve home network issues remotely you can request an engineer’s visit, for which there may be a charge. Please see our engineer visit and charges page for further information.
For the best WiFi connections please ensure:
1. The router is located at least 60cm/2ft away from any other electrical/electronic devices
2. The router arials are upright.
3. There is at least 15cm/6in between the back of the router and any solid object.
Please bear in mind that both the 2.4GHz and 5GHz connections operate at greater speeds than the bandwidth capacity of your connection, while 5GHz is promoted as faster than 2.4GHz in reality there is often no discernible difference when using.
Some older devices may use a security protocol which is not supported by your router and you may not be able to establish wireless connection. Some older devices may not be compatible with the latest security standards used by your router. For example, older equipment used the 802.11 A, B and G protocols, whereas newer equipment is built to use 802.11 N and AC protocols.
If you find that older devices cannot connect to your wireless network you can:
1. Consider replacing this equipment with newer units
2. Change the protocol standards on your router or
3. Cable the device to the router.
Sometimes a connection can be improved by just adjusting the position of the devices.
Homeplugs/powerlines, cabled access points, mesh systems etc can be an effective means of improving coverage and providing seamless connectivity throughout your property but it is vital that they are configured correctly or they can cause lower speeds and reduce reliability.
Please don’t hesitate to contact us if you’d like advice or guidance on the most appropriate equipment for your circumstances. If your requirements or the solution required is complex we are able to conduct a WiFi survey (£78 inc VAT).
We prefer to carry out a WiFi survey following installation of an SWS Broadband connection, ensuring the recommendations we make are based on the correct equipment and placement of routers and existing extenders etc.
Some devices are better than others at communicating with the router and adopting the IP Address allocated but when a devices uses an IP address that isn’t recognised or expected by the router IP Address conflict occurs and some or all of your devices may lose their connection to the router. A reboot of the router can often resolve this issue. Carrying out IP address reservation in your router can greatly reduce, if not eliminate device dropouts.
Which? reports that over 20% of broadband customers regularly suffer from unexplained dropouts and disconnects – we estimate that the majority of these incidents can be resolved with IP address reservation.
This equipment can include baby monitors, DECT cordless phones, X-Box controllers, some alarm and door entry systems, microwave ovens and Zigbee remote controllers (used by some smart lighting and audio visual systems). It is generally recommended to locate your router and wireless devices as far as possible from this type of equipment.
Many routers claim speeds of 150Mbps, 300Mbps or higher data rates. These are theoretical maximum based on controlled laboratory environments. Real world speeds are generally less than 50% of these headline speeds.
The speed of your internet access is limited to the bandwidth of your broadband package. As an example, if you have a 30Mbps package, you will not be able to download data from the internet faster than this.
Your bandwidth is shared between the users and devices connected to your home network. Therefore, if say a PlayStation game is being updated at the same time as an Apple update and a movie download, they will all share the overall bandwidth at the property and your connection may therefore appear slower than the headline package speed.