Installation
To successfully deliver a service, there must be a direct and unobstructed line of sight between your property and one of our relays or masts.
When you report a problem with your SWS Broadband connection we will ask you to carry out a series of checks, tests and reboots, if this doesn’t restore your service and we can’t find a network fault or fix a problem remotely we’ll offer an engineer’s visit.
We respond to network outages same or next day and to outages/issues isolated to individual customers same or next business day.
You will not be charged if the problem is found to be within the SWS Broadband network outside the boundary of your property.
You’ll be charged for the visit, any adjustments or repairs carried out or equipment replaced if the problem is found to be caused by things like:
We won’t be able to tell you if there’s a charge or what the charge will be until after an engineer visits and assesses the problem..
Where possible our engineer will inform you of any charges and the work that needs to be carried out to restore your connection and will require your approval before carrying out repairs or replacing equipment.
To successfully deliver a service, there must be a direct and unobstructed line of sight between your property and one of our relays or masts.
Save on line rental and call costs with a VOIP Phone Service that runs on your SWS Broadband Connection.
Having Trouble with your SWS Broadband Connection or services? Here's some hints and tips to get you up to speed.
Refer a friend to our service and both of you will save on your broadband.
Upgrading your bandwidth couldn’t be easier – simply complete a form and your new bandwidth will be applied within one working day.
If there's a problem with your SWS Broadband connection that we cant fix remotely, we’ll offer an engineer’s visit.
Hot spots and 'not-spots' in your home? If you're an existing SWS Customer we can provide advice and giudance to improve your wi-fi.
We can help secure you the perfect domain. SWS is a registrar and TAG Holder for .uk domain names.
If you wish to cancel your service and close down your account with us, here's some essential information.