Installation
To successfully deliver a service, there must be a direct and unobstructed line of sight between your property and one of our relays or masts.
Closing your account
How much notice to I have to give?
If you cancel within your contract period you’ll have to pay an early termination charge. This charge depends on how long is left to run on your contract.
When your contract period has ended you just need to give us at least one months‘ notice.
If you stop using the service before your notice period ends you will still be charged for the remaining days.
You can give us more than one months’ notice and even extend your notice period if a move or change is delayed – just keep us informed of your circumstances so we can keep your connection active and invoice for the days that a service is required beyond your initial notice period.
VOIP: Low Cost Phone Service
Save on line rental and call costs with a VOIP Phone Service that runs on your SWS Broadband Connection.
Trouble Shooting
Having Trouble with your SWS Broadband Connection or services? Here's some hints and tips to get you up to speed.
Refer a
Friend
Refer a friend to our service and both of you will save on your broadband.
Change Bandwidth
Upgrading your bandwidth couldn’t be easier – simply complete a form and your new bandwidth will be applied within one working day.
Engineer Visits
If there's a problem with your SWS Broadband connection that we cant fix remotely, we’ll offer an engineer’s visit.
Home Networks & Wifi survey
Hot spots and 'not-spots' in your home? If you're an existing SWS Customer we can provide advice and giudance to improve your wi-fi.
Domain Name Registration
We can help secure you the perfect domain. SWS is a registrar and TAG Holder for .uk domain names.
Closing Your
Account
If you wish to cancel your service and close down your account with us, here's some essential information.