Secure Web Services' wireless network is continuously monitored by software which sends an alert the moment a change in service is detected. Each mast, relay and external radio is uniquely identified. We respond to alerts as rapidly as possible to minimise disruption to your service.
Monitoring bandwith usage through the network has enabled us to identify and eliminate virus activity on devices accessing the network.
We are able to detect remotely if a power supply to mast, relay or external radio has failed (turned off, disconnected or power cut) and even if a wire has been plugged into the wrong connection!
This enables us to identify whether a distruption in service is down to a network or an internal router error.
Our office hours are 9am to 5pm Monday to Friday.
Outside office hours or during busy periods, calls to 0333 7000 227 are routed to an answer service. Any messages are immediately and automatically forwarded to all staff so that the next available person can help.
Enquiries about our Rural Broadband Solutions: firstname.lastname@example.org
General enquiries: email@example.com
or complete and submit our contact form